الأسئلة الشائعة

Delivery is very fast. Most orders are delivered instantly or within a few minutes of payment confirmation. If a product needs a little more time, we still deliver as soon as possible and keep you updated.

Once your order is confirmed, we deliver the digital items directly in-game. We contact you using your order details to confirm your in-game username, then transfer the items or currency to your account. All you need to do is make sure your account is ready to receive items and follow the simple instructions we send you.

Yes, 100% safe. We use trusted payment channels, protect your data at every step and have a strong record of successful orders and happy customers. For extra peace of mind, you can read our real customer reviews on Trustpilot before you buy.

Because these are digital products, all sales are final once the items are delivered to your account — digital items can't be returned after they're received. If you have any problem with your order before delivery, or the items don't arrive, contact our support team right away and we'll sort it out immediately.

We offer several secure payment methods, including bank cards (Visa and Mastercard), Apple Pay and other online payment options. You'll see every available option at checkout so you can pick the one that suits you.

No, never. We will never ask for your account password, and you should never share it with anyone for any reason. All we need is your in-game username to deliver your items safely. If anyone asks for your password, it isn't us — be careful.

We support the most popular Roblox games, including Blox Fruits, Murder Mystery 2, Grow a Garden, King Legacy, Blade Ball, Rivals, Blue Lock: Rivals, Sailor Piece and 99 Nights in the Forest, as well as Robux. Browse the store for the full list and the items available for each game.

If your items don't arrive or you have any problem with your order, contact our support team right away through the live chat on the site or on WhatsApp. We'll check your order and fix it as fast as possible.

Yes, you can order from anywhere as long as you can complete the payment. All items are digital and delivered directly in-game, so your location doesn't affect your delivery.

Yes, ZilZal is an officially licensed store in Dubai. You can see a photo of the licence on our About us page.