Contact information

Address

United Arab Emirates, Dubai

Phone

+84 234 567 890

Email

hello@zilzalstore.com

Frequently asked questions

Is ZilZal Store trustworthy?

Yes, ZilZal Store is 100% trustworthy. We are an officially registered business holding a Dubai trade licence (No. 1356673), so every purchase and payment with us is safe and reliable.
How will the Roblox items I buy be delivered to me?

After checkout, please contact us on WhatsApp or through the support page to confirm your order details and in-game username. Once confirmed, our team delivers the items directly in-game, safely and quickly.
How long does delivery take after I order?

Most orders are delivered instantly or within a few minutes via WhatsApp or Discord. In rare cases it can take up to 12 hours due to verification checks.
Do you offer discounts on bulk purchases?

Yes, we offer special discounts on large orders and for returning customers. Contact our support team for details.
What is your refund or exchange policy for items?

We don't accept returns once an item has been delivered in-game, but if there's a problem or a mistake with your order, we'll fix it right away or compensate you in full.
Are your products and Robux packages safe to buy?

Yes, all our products are 100% guaranteed and safe. We never use any methods that break Roblox's official policies.
Can I change my order after paying?

You can change your order only before delivery starts. After delivery, it can't be changed or exchanged.
Can I schedule delivery for a specific time?

Yes, you can choose a specific delivery time by arranging it with our support team before completing your order.
Which payment methods and currencies do you accept?

We accept several payment methods, including Mada, Visa, Mastercard, STC Pay, PayPal, crypto and more depending on your country.


If your preferred payment method isn't available on the site, contact us on WhatsApp and we'll arrange any payment method you need.
What should I do if my order isn't delivered?

If you haven't received your order within the expected time, contact support right away through the site or WhatsApp and we'll check it immediately to make sure you receive it.
Are there any hidden fees?

No. The prices shown on the site include all fees. You won't be charged anything extra at checkout.