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We appreciate your concern about the legitimacy of Earthquake Store. As a company with over ten years of experience in the gaming industry and nearly a million users across all our services, we assure you that Earthquake Store is a legitimate company. Our commitment to excellence is evident in the quality of our site and our services.

Your financial security is of utmost importance to us. That’s why we use Shopify’s payment processing system, ensuring that your payment details are exclusively managed and secured, providing an extra layer of protection for your transactions.

We understand that effective communication is key to building trust. That's why we notify you immediately via email or SMS once your order has been processed, and we typically complete most orders within minutes.

If you have any questions or concerns, our live chat support is always available 24/7. We encourage you to take advantage of this service to ask questions and get reassurance about the health and safety of your purchases with Earthquake Store.

It is a common question why an address is needed when purchasing virtual items for a video game. The direct answer is that Earthquake Store itself does not need or store your address for these transactions. The need to enter your address arises from the payment processing service provider we use when you purchase something.

Payment is facilitated through a payment provider, who require your address. This is a standard security measure to prevent stolen or fraudulent credit cards. Your address acts as a verification step, ensuring the validity of the transaction.

This practice is not unique to our services; it is a universal requirement for online purchases. For safety and compliance reasons, we recommend that if you are a minor or are unsure about this process, you should seek the advice of a responsible adult to assist you with your purchase. This will ensure the security of your transactions.

It is not uncommon to encounter issues with card payments, and there can be several reasons why your card may be declined on Blockboom. Let’s explore some of the most common reasons:

Invalid billing information : The details entered may not match those associated with your card. Double check to ensure all information is correct
The bank flags the payment as suspicious : Sometimes, banks flag certain payments as suspicious for security reasons. In this case, you may need to use a different card or contact the bank to authorize the payment.
Insufficient Funds : Make sure your account has enough funds to cover the purchase. If there are insufficient funds, the transaction will be declined.
Exceeding your credit limit : If you use a credit card, check to see if you have reached or exceeded your credit limit.
Fraud detection by the bank : Sometimes banks flag transactions as potentially fraudulent, especially for large or unusual purchases, or those in different locations than usual.
Card Activation : New cards sometimes require activation. Be sure to contact your bank to verify that your card is active.
Card Expiration : Check your card's expiration date. Expired cards cannot process transactions.
Incorrect information entered : Errors in entering card details (such as card number, expiration date, CVV) can lead to rejection, especially for online transactions.
Technical Issues : Sometimes, the decline is due to a technical glitch either in the merchant's system or the bank's processing system.
International Transactions : If you are purchasing from abroad or from a foreign company, banks may decline the transaction for security reasons, especially if they have not been informed of your travel plans or international purchases.
Account or Card Restrictions : Some cards or accounts may have specific limits or restrictions that may prevent certain transactions.

If you are still having problems, please feel free to contact customer support for assistance or consult your bank for more specific information regarding your card.

Using discount codes is a crucial way to save while shopping. To apply a discount code, follow these simple steps:

1. Add the items you wish to purchase to your shopping cart.
2. Go to your shopping cart, where you will find an option to apply the discount code.

Alternatively , go to the checkout page, where you can view your order summary. Look for the field to enter your discount code.

Simply enter your discount code in the field provided, and the applicable discount will be applied to your discount total. This allows you to enjoy savings on your order. If you have any questions or encounter problems applying your discount code, please feel free to contact our 24/7 live chat support for assistance. Happy shopping!